Universitas Airlangga

Direktorat Pengembangan Karir, Inkubasi Kewirausahaan, dan Alumni (DPKKA)

Customer Success Specialist - Global Team (English Speaker)

Kabupaten Sleman, Indonesia
Industri :
Posisi yang dibuka: 0
Total seluruh posisi: 6
Posted : 02 August 2021 00:00 WIBtutup
Kategori Posisi : Umum

Niagahoster, a part of Hostinger, is a tech company based in Indonesia that provides web-hosting services. A Customer Success Specialist is the frontline of the business: their purpose is to solve web-hosting-related problems while bringing long-term value to the Customer.

Are you ready for the next big challenge in your career? More information about this role click this link FAQ About this Role



●     Communicate with Customers via live chat and email.

●     Assist Customers with exact guidance and resolutions.

●     Going the extra mile for each Customer is part of the job.

●     Focus on the Customer’s success by offering additional services, tools, and products.

●     Response and check abuse of service (spam/phishing).

●     Constantly grow - learn about IT every day to become a web hosting expert.

Jenjang : Diploma
Jurusan : Semua Jurusan


●     Strong English communication skills (C1 or higher)/TOEFL ITP (550)/IELTS (6,5)

●     Proven ambition and focus to develop your knowledge in IT - previous IT customer service experience is preferred.

●     Min. Diploma in any field (IT field is a plus).

●     Well developed interpersonal skills: customer-focused, communicative, confident, collaborative.

●     Availability to work a flexible schedule (full-time only, morning/day/night shifts).

●     Having knowledge in the domain, hosting, blog, and website will be preferred.

What we offer:

●     Equal opportunity employer - regardless of your status, you are eligible for the position and its benefits.

●     An 8-week training course in technology, product and communication knowledge.

●     Individual monthly unlimited bonuses right after finishing training.

●     Full remote working opportunities - everyone from Indonesia is welcome.

●     A supportive global team who are eager to share their knowledge and spend time with you.

●     Continuous personal development: books, workshops, individual mentorship.

●     Extraordinary team buildings, birthday presents, company events, and more!

Leave your mark within an international working environment to scale up your professional journey and discover the best version of yourself. Step Up Your Game and be a PRO!
Level Masuk : Entry Level
Tipe Kerja : fulltime

Remote (Work from Anywhere in Indonesia)

Dilihat 185 kali Ditulis Oleh Niagahoster (PT Web Media Technology Indonesia)